Terms of sale

December 2024

ARTICLE 1 - DEFINITIONS

ARTICLE 2 - APPLICATION OF THE GENERAL CONDITIONS OF SALE

ARTICLE 3 - PRODUCTS OFFERED FOR SALE

ARTICLE 4 - CONCLUSION OF THE ONLINE CONTRACT

ARTICLE 5 - RIGHT OF WITHDRAWAL - RETURNS

ARTICLE 6 - PRICE

ARTICLE 7 - PAYMENT

ARTICLE 8 - DELIVERY

ARTICLE 9 - GUARANTEES

ARTICLE 10 - LIABILITY

ARTICLE 11 - FORCE MAJEURE

ARTICLE 12 - SERVICE CLIENT

ARTICLE 13 - CUSTOMER REVIEWS

ARTICLE 14 - PERSONAL DATA

ARTICLE 15 - INTELLECTUAL PROPERTY

ARTICLE 16 - ARCHIVING

ARTICLE 17 - DISPUTES – MEDIATOR – OPPOSITION TO DEALING

ARTICLE 18 - INFORMATION PRECONTRACTUELLE

ARTICLE 19 - GENERAL PROVISIONS

ARTICLE 1 - DEFINITIONS

Client : non-commercial natural person placing an Order

Order : commitment to purchase all Products selected by the Customer via the Site’s e-commerce service

Delivery : transfer to the Customer of physical possession of the Product(s)

Parties : refers together to the Seller and the Customer

Product : goods offered for sale on the Site by the Seller

Site : website published by the Company and accessible at the address taniazekkout.fr

Seller : ANITAZ, a single-member company with limited liability, with share capital of 100 euros whose head office is located at 3 rue du 2 Décembre 1944, 68470 RANSPACH, registered in the Mulhouse trade and company register under number 932737646 represented by Mrs. Tania ZEKKOUT in her capacity as manager.

The Seller declares to be up to date with its obligations relating to the Extended Producer Responsibility Scheme provided for by the Environmental Code.

Membership in the ReFashion eco-organization: n°IDU _____________.

Membership in the Citeo eco-organization: n°IDU ______________.

ARTICLE 2 - APPLICATION OF THE GENERAL CONDITIONS OF SALE

These General Conditions of Sale apply to all sales concluded online by the Seller through the Site, for the purchase of the Products. They do not apply to sales made in stores or physical stores.

The sale of Products offered on and through this Site is exclusively reserved for the Customer. The Seller therefore reserves the right to refuse orders for the same Product in large quantities and comprising more than 10 identical copies.

These General Conditions of Sale are communicated to any Customer before placing the Order and accessible at any time on the Site. They are provided on a durable medium to the Customer, after the conclusion of the contract, within a reasonable time and at the latest at the time of delivery of the goods.

The Customer declares to have read the General Conditions of Sale before placing an Order for the Products. Consequently, placing an Order implies the Customer's full and unreserved acceptance of these General Conditions of Sale.

These General Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer's purchase is that in force on the Site on the date the Order is placed.

ARTICLE 3 - PRODUCTS OFFERED FOR SALE

The main characteristics of the Products, bringing together all the substantial information required by the applicable regulations and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented on the Site in the product sheets and the Seller's catalog.

The Customer is required to read it before placing an Order.

The Seller undertakes to sell Products that comply with the regulations and standards in force in the European Union at the time of sale and have performance compatible with non-professional uses.

The choice and purchase of a Product are the sole responsibility of the Customer.

The photographs and graphics presented on the Site and in particular the shade and intensity of the colors may vary depending on the device used to consult the Site and in particular the settings and performance of the screen. In this sense, they are not contractual and cannot engage the liability of the Seller.

The Customer is required to refer to the description of each Product in order to know its properties, essential characteristics and delivery times.

In the event of an Order to a country other than mainland France, the Customer is the importer of the Product(s) concerned.

For all Products shipped outside the European Union and Overseas Territories, the price will be calculated excluding taxes automatically on the invoice.

Customs duties or other local taxes or import duties or state taxes may be payable. They will be the responsibility and are the sole responsibility of the Customer.

The Products offered for sale are those which appear on the Site on the day of consultation of the Site by the Customer, within the limits of available stocks.

The Seller reserves the right to withdraw from sale, at any time, any Product present on the Site and/or to replace or modify any information associated with the Products appearing on this Site.

Indications relating to Product availability are automatically updated in real time. However, an error in the update, whatever its origin, does not engage the responsibility of the Seller.

As such, the Seller cannot be held responsible for the cancellation of an Order for a Product due to exhaustion of stocks. In the event of unavailability of a Product, after placing their Order, the Customer is informed by e-mail, their Order then being automatically canceled.

Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.

In accordance with the Data Protection Act of January 6, 1978, reinforced and supplemented by the GDPR (general data protection regulations) which came into force on May 25, 2018, the Customer has, at any time, a right of access , rectification, opposition, deletion and portability of all of their personal data by writing, by mail and providing proof of their identity, to the Seller's address, mentioned above.

The Customer acknowledges having the required capacity to contract and acquire the Products offered on the Site.

ARTICLE 4 - CONCLUSION OF THE ONLINE CONTRACT

It is specified that any Order placed on the Site is an Order with payment obligation.

Any Order constitutes acceptance of the description of the Products and the prices in effect on the day of the Order.

To place an Order, the Customer must:

Select one or more Products available in the online catalog;
Log in with your email and password if you already have a customer account. If the Customer does not have a customer account, he will have to enter his email, then enter the code received in his mailbox to connect.
Choose the delivery method;
Enter the requested information (identity, shipping address)
Indicate, if necessary, a billing address different from the shipping address.
Indicate your payment details;
Accept the General Conditions of Sale;

Once his basket is filled, the Customer has the possibility to check the Products, the total price of his Order and the conditions of his Order. He can correct any errors before confirming his acceptance by clicking on the corresponding button.

An Order is registered on the Site when the Customer accepts these General Conditions of Sale by checking the box provided for this purpose and validates their Order. This validation implies acceptance of all of these General Conditions of Sale as well as the general conditions of use of the Site.

An Order confirmation is sent without delay to the Customer by email.

When placing an Order or creating a customer account, the Customer undertakes to provide accurate, up-to-date and complete data and to maintain its accuracy. The Customer undertakes not to create an account under a false identity. It is up to the Customer to update the data concerning him.

The Seller reserves the right to cancel or refuse any Order from a Customer with whom there is a dispute relating to the payment of a previous Order.

The connection identifier is the Customer's email address. Access to the customer account is protected by a personal and confidential password. The Client undertakes to keep it secret and not to communicate it to third parties for any reason whatsoever. The Customer is responsible for his password. If he realizes that his account is being used fraudulently, the Customer undertakes to report it immediately to the Seller.

Once confirmed and accepted by the Seller, under the conditions described above, the Order cannot be modified or canceled, except in the exercise of the right of withdrawal or in cases of force majeure.

ARTICLE 5 - RIGHT OF WITHDRAWAL - RETURNS

In accordance with article L.221-18 of the Consumer Code, the consumer who concludes a contract via a means of remote communication has a withdrawal period of fourteen (14) days from the date of date of receipt of the Product to exercise your right of withdrawal from the Seller, without having to provide reasons or pay a penalty, for the purpose of exchange or refund.

To exercise his right of withdrawal, the Customer informs the Seller of his intention to withdraw by completing and sending the withdrawal form reproduced in the appendix or any other unambiguous declaration, expressing his desire to withdraw to the address e - following email: info@taniazekkout.fr.

Subsequently, the Customer sends the Products within fourteen (14) days from communication of their intention to withdraw.

Return costs are covered by sending by e-mail a label prepaid by the Seller to the Customer, providing for the postal return of the Products. If the Customer chooses a return method other than that offered by the Seller, he retains the costs at his own expense.

In accordance with article L.221-24 of the Consumer Code, the Seller reimburses the Customer for all sums paid, including delivery costs within the limit of the amount of standard delivery costs even in the event of the choice of another option, without undue delay and at the latest within fourteen (14) days from communication of the desire to withdraw.

The Products are returned by the Customer to the following address:

ANITAZ, 3 rue du 2 december 1944, 68470 RANSPACH

The Seller may defer reimbursement until recovery of the Products or until the Customer has provided proof of shipment of these Products (whichever comes first). The Seller makes this reimbursement using the same means of payment as that used by the Customer for the initial transaction, unless the Customer expressly agrees to use another means of payment and to the extent that the reimbursement does not cause any costs for the Customer.

The Seller is not required to reimburse additional costs if the Customer has expressly chosen a more expensive delivery method than the standard delivery method offered by the Seller.

The Products must not have been used beyond a fitting such as could have taken place in the store or damaged and must be returned intact in their original packaging with any accessories, user manuals and other documentation. .

The Customer may be held liable in the event of damage to the Product by the Customer.

In accordance with 3°), 5°) and 6°) of article L.221-28 of the Consumer Code, the right of withdrawal does not apply:

Products made according to the Customer's specifications or clearly personalized.

Products which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;

Products which, after being delivered and by their nature, are inseparably mixed with other items.

ARTICLE 6 - PRICE

Access to the Site is via the Internet. The costs of access to the Internet network by means of a remote communication service are the responsibility of the Customer.

The prices of the Products are indicated in euros, all taxes included. They take into account the VAT in force for France on the day of the Order.

The prices announced on the Site do not take into account shipping costs which are in principle the responsibility of the Customer and calculated prior to placing the Order.

If the Customer requests a faster or more expensive shipping method than standard shipping, the additional processing, shipping, transport and delivery costs, as calculated prior to validation of the Order by the Customer, are entirely his responsibility.

The payment requested from the Customer corresponds to the total amount of the purchase, including these costs. An invoice is established by the Seller and given to the Customer upon delivery of the Products ordered.

Promotional offers are only valid within the double limit of the validity period of the offer concerned and available stocks. Any announcement of a price reduction must indicate the price charged by the Seller before the application of the price reduction, this previous price being defined as the lowest price charged by the Seller with regard to all Customers during the last thirty days preceding the application of the price reduction.

ARTICLE 7 - PAYMENT

The actual making of funds available to the Seller constitutes a payment within the meaning of this article. Payment is made online, in cash, when placing the Order.

The payment methods offered on the Site are those offered at the payment stage.

Payment by credit card is irrevocable, except in the event of fraudulent use of the card. In this case, the Customer may request, upon presentation of proof, the cancellation of the payment and the restitution of the corresponding sums.

The Customer expressly acknowledges that the communication of his bank card number to the Seller constitutes authorization to debit his account up to the price of the Products as indicated when confirming the Order. If applicable, a notification of Order cancellation for non-payment is sent to the Customer by the Seller to the email address provided by the Customer for delivery of the Order.

The data recorded and kept by the Seller constitutes proof of the Order and all past sales. The data recorded by the payment provider constitutes proof of any financial transaction between the Customer and the Seller.

ARTICLE 8 - DELIVERY

Article 8.1. Transfer of ownership and delivery areas

Delivery of the Products means the transfer to the Customer of physical possession or control of the Products ordered.

The delivery areas served are specified on the sheet of each Product or at the latest in the basket, at the stage of indicating the delivery address.

Delivery terms depend on the delivery method chosen by the Customer on the Site. The Customer makes his choice when placing his Order.

The package number will be indicated by e-mail to the Customer, to allow him to be informed of the tracking of his Delivery.

Article 8.2. Delivery costs

Delivery costs will be invoiced at the rate in effect, depending on the delivery method chosen, on the day of the Order.

The Customer is informed of the amount of delivery costs before final validation of his Order.

Article 8.3. Delivery times

The Seller delivers Orders within the deadlines mentioned on the sheet of each Product or in the “Shipping Policy” section of the Site, as it exists at the time of the Order, and at the latest thirty (30) days after the validation of the Order.

In accordance with articles L.216-1 and L.216-6 of the Consumer Code, if delivery has not occurred within 30 days following the indicative delivery date, the Customer will be entitled to terminate the contract and obtain reimbursement by the Seller of all sums paid during the Order.

If the Customer had not informed the Seller that the delivery date or time constituted for him an essential condition of the contract, the Customer must, before any cancellation of the Order, instruct the Seller to execute the contract within a reasonable time:

either by registered letter with acknowledgment of receipt to the following address ANITAZ, 3 rue du 2 december 1944, 68470 RANSPACH

or by email to the following address info@taniazekkout.fr

If this new deadline is not respected, to obtain reimbursement following cancellation of the Order (termination of contract), the Customer must contact the Seller:

either send a registered letter with acknowledgment of receipt to the following address ANITAZ, 3 rue du 2 december 1944, 68470 RANSPACH

or by email to the following address: info@taniazekkout.fr specifying the number and date of the Order.

The refund will be made within 14 days of receipt of the cancellation by the Seller, by the same means of payment as that used to pay for the Order.

Article 8.4 Delivery risks

Delivery risks are the responsibility of the Seller.

The Customer undertakes to provide accurate postal contact details to which it is possible to have access.

The Seller cannot be held responsible for a delivery problem, loss or damage due to a coordinate error. In the event of an error on the part of the Customer in the delivery address, he is required to inform the Seller as soon as possible. If the error is reported before the order is shipped, a correction can be made at no additional cost.

However, if the error is noted after shipment:

If the package is returned to the Seller, the Customer will be informed and can choose to receive a new delivery to the correct address. The reshipping costs will then be the responsibility of the Customer.

If the package is delivered to an incorrect address and is not returned to the Seller, the Seller cannot be held liable and no refund will be granted to the Customer.

In the event of delivery to a collection point (shop or post office), if the recipient does not collect their package before the delivery time, the package is returned to the sender (the Seller). In this case, the return costs will be invoiced to the Customer even if the Order benefited from free transport.

ARTICLE 9 - GUARANTEES

The Customer benefits from the legal guarantee of conformity for Products that are apparently defective, damaged or damaged or do not correspond to the Order (under the conditions provided for in Articles L.217-3 to L.217-20 of the Consumer Code), and the legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the products delivered and making them unfit for use (provided for in articles 1641 to 1648 and 2224 of the Civil Code).

Article 9.1. Legal guarantee of conformity

The Seller undertakes to deliver goods that comply with the contractual description as well as the criteria set out in article L.217-5 of the Consumer Code.

He is responsible for defects in conformity existing at the time of delivery of the Products and which appear within two (2) years from this date.

This warranty period applies without prejudice to articles 2224 et seq. of the Civil Code, the limitation period beginning to run on the day the Customer becomes aware of the lack of conformity.

Defects in conformity which appear within the period of two (2) years for a new product from the delivery of the Products are, unless proven otherwise, presumed to exist at the time of delivery.

In the event of a lack of conformity, the Customer may demand that the Products delivered be brought into conformity by repair or their replacement or, failing that, a reduction in the price or cancellation of the sale, under legal conditions.

It may also suspend payment of all or part of the price or the delivery of the benefit provided for in the contract until the Seller has satisfied its obligations under the legal guarantee of conformity, in the conditions of the articles 1219 and 1220 of the Civil Code.

It is up to the Customer to request compliance of the Products from the Seller, choosing between repair and replacement. The compliance of the property takes place within a period not exceeding thirty (30) days following the Customer's request.

The repair or replacement of the non-compliant Product includes, where applicable, the removal and return of the Product as well as the installation of the Product brought into conformity or replaced.

Any Product brought into conformity within the framework of the legal guarantee of conformity benefits from an extension of this guarantee of six months.

In the event of replacement of the non-compliant Product when, despite the Customer's choice, compliance has not been carried out by the Seller, the replacement gives rise, for the benefit of the Customer, to a new legal guarantee of conformity period, from of delivery of the replaced Product.

If the requested compliance is impossible or results in disproportionate costs under the conditions provided for in Article L.217-12 of the Consumer Code, the Seller may refuse it. If the conditions provided for in article L.217-12 of the Consumer Code are not met, the Customer may, after formal notice, continue the forced execution in kind of the solution initially requested, in accordance with articles 1221 and following of the Civil Code.

The Customer may finally demand a price reduction or cancellation of the sale (unless the lack of conformity is minor) in the cases provided for in article L.217-14 of the Consumer Code. When the lack of conformity is so serious that it only justifies the reduction of the price or the immediate cancellation of the sale, the Customer is then not required to first request the repair or replacement of the non-compliant Product.

The price reduction is proportional to the difference between the value of the Product delivered and the value of this good in the absence of the lack of conformity.

In the event of cancellation of the sale, the Customer is reimbursed the price paid against return of non-compliant Products to the Seller, at the latter's expense.

The refund is made upon receipt of the non-compliant Product or proof of its return by the Customer and at the latest within the following fourteen (14) days, with the same means of payment as that used by the Customer during payment, unless express agreement of the latter and in any case without additional cost.

The preceding provisions are without prejudice to the possible award of damages to the Customer, due to the damage suffered by the latter due to the lack of conformity.

Article 9.2. Guarantee against hidden defects

The Seller is liable for hidden defects within the framework of the legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the products delivered and making them unfit for use.

The Customer may decide to implement the guarantee against hidden defects in the Products in accordance with article 1641 of the civil code; in this case, he can choose between canceling the sale or reducing the sale price in accordance with article 1644 of the Civil Code.

Article 1641 of the Civil Code:

The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or would not have used it. would have given only a lower price, if he had known them.

Article 1648 of the Civil Code:

Action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.

Insert provided in application of the provisions of article D 211-2 of the Consumer Code concerning legal guarantees of conformity and hidden defects: The consumer has a period of two years from delivery of the good to obtain the implementation of the legal guarantee of conformity in the event of the appearance of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance. When the contract of sale of the good provides for the supply of digital content or a digital service on a continuous basis for a period of more than two years, the legal guarantee is applicable to this digital content or this digital service throughout the period. expected supply period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or the digital service and not the date of its appearance.

The legal guarantee of conformity entails an obligation for the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods. The legal guarantee of conformity gives the consumer the right to repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience for them.

If the item is repaired within the framework of the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer requests repair of the good, but the seller requires replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the good.

The consumer can obtain a reduction in the purchase price by keeping the goods or end the contract by being reimbursed in full against return of the goods, if:

1° The professional refuses to repair or replace the goods;

2° The repair or replacement of the goods takes place after a period of thirty days;

3° The repair or replacement of the good causes a major inconvenience for the consumer, in particular when the consumer definitively bears the costs of taking back or removing the non-compliant good, or if he bears the costs of installing the repaired good or replacement;

4° The non-compliance of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.

The consumer also has the right to a reduction in the price of the good or to the termination of the contract when the lack of conformity is so serious that it justifies the reduction in the price or the termination of the contract being immediate. The consumer is then not required to request repair or replacement of the goods beforehand. The consumer does not have the right to cancel the sale if the lack of conformity is minor. Any period of immobilization of the good for its repair or replacement suspends the guarantee which remained to run until the delivery of the restored good.

The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the Consumer Code.

The seller who obstructs in bad faith the implementation of the legal guarantee of conformity incurs a civil fine of a maximum amount of 300,000 euros, which can be increased up to 10% of the average annual turnover ( article L. 241-5 of the Consumer Code).

The consumer also benefits from the legal guarantee against hidden defects in application of articles 1641 to 1649 of the civil code for a period of two years from the discovery of the defect. This guarantee gives the right to a price reduction if the item is kept or to a full refund against return of the item.

Article 9.3. Disclaimer of warranty

The Seller's warranty cannot be implemented in the event of use of the Product for professional purposes, negligence or lack of maintenance on the part of the Customer, such as in the event of normal wear and tear of the Product, accident or of force majeure.

Article 9.4. Return of defective and non-compliant products

Returns of defective or non-compliant Products should be sent to ANITAZ – 3 rue du 2 Décembre 1944, 68470 RANSPACH.

ARTICLE 10 - LIABILITY

The Seller undertakes to sell Products that comply with the regulations and standards in force in France and the European Union at the time of the Sale. The Seller cannot be held liable in the event of non-compliance with the legislation of the country in which the Products are delivered, which it is up to the Customer to verify before concluding the Contract.

The Seller declines all responsibility in the event of damage caused to the Customer or a third party due to use of the Product not in accordance with its intended purpose.

The Customer undertakes to use the Products in accordance with their intended purpose. Misuse of a normally manufactured and technically correct Product cannot incur the liability of the Seller.

ARTICLE 11 - FORCE MAJEURE

The Parties cannot be held responsible if the non-performance or delay in the performance of any of their obligations, as described herein, results from a case of force majeure, within the meaning of article 1218 of the Civil Code or exceptional health or climatic hazards beyond the control of the Parties.

The Party invoking a case of force majeure must, by all means, immediately inform the other Party of the occurrence of the impediment and its probable duration. It must send the other Party a confirmation by registered letter with acknowledgment of receipt within 8 (eight) days following the occurrence of the event giving rise to its failure.

The deadlines provided for the respective obligations of the Parties will be automatically shifted depending on the duration of the impediment resulting from force majeure.

If the situation causing the impediment persists for a period of more than 30 (thirty) days from its occurrence, the parties may terminate this contract automatically, without notice or formality.

ARTICLE 12 - SERVICE CLIENT

For any information or questions, for order or pre-order follow-up, or to invoke the guarantee, the Customer must contact customer service by completing the contact form located on the “Contact” page of the Site, by e-mail to the following address: info@taniazekkout.fr or by telephone at +33660591601 (no surcharge).

ARTICLE 13 - CUSTOMER REVIEWS

The Seller ensures that all customer reviews displayed on the Site come from Customers who have actually placed an Order, purchased or used the Product(s).

ARTICLE 14 - PERSONAL DATA

The Seller declares to respect and undertakes to respect the regulations relating to personal data in force in France, and in particular the European regulation on data protection of April 27, 2016 (GDPR) and the Data Protection Act of January 6, 1978 as amended.

Please note that the personal data requested from the Customer are necessary for the processing of their Order and the preparation of invoices, in particular.

This data may be communicated to any partners of the Seller responsible for the execution, processing, management and payment of Orders.

The Customer has, in accordance with the national and European regulations in force, a right of permanent access, modification, rectification, opposition to portability and limitation of processing with regard to information concerning him.

This right can be exercised under the conditions and according to the terms defined in the confidentiality policy.

For more details please consult the privacy policy available on the Site.

ARTICLE 15 - INTELLECTUAL PROPERTY

The Customer does not have any intellectual or industrial property rights over the Products, packaging, packaging, brands, designs and models, the Seller remaining the exclusive owner of all these rights.

Any use in any manner whatsoever by the Customer of industrial property titles belonging to the Seller or its suppliers, manufacturers and partners is strictly prohibited, unless agreed by the Seller.

None of the provisions of these General Conditions of Sale may be interpreted as conferring on the Customer a license to any intellectual property right.

The content of the Site is the property of the Seller and its partners and is protected by French and international laws relating to intellectual property. Any total or partial reproduction of this content is strictly prohibited and may constitute an offense of counterfeiting.

ARTICLE 16 - ARCHIVING

In accordance with articles L.213-1, D.213-1 and D.213-2 of the Consumer Code, the Seller ensures, for any contract concluded electronically relating to a sum equal to or greater than 120 euros, the conservation of the writing which notes it and guarantees access to it at any time to its co-contractor if the latter requests it. The shelf life is 10 years.

ARTICLE 17 - DISPUTES – MEDIATOR – OPPOSITION TO DEALING

If you are a “consumer” within the meaning of the preliminary article of the Consumer Code, you have the right to register on the BLOCTEL telephone canvassing opposition list.

If you are a “consumer” within the meaning of the preliminary article of the Consumer Code, you must first send us your complaint by e-mail to info@taniazekkout.fr.

If this attempt fails, you may resort to a conventional mediation procedure or any other alternative method of dispute resolution and in particular by having recourse, free of charge, within one year from your complaint, to the consumer mediator. competent according to the provisions of Title 5 of Book I of the Consumer Code, whose contact details are as follows:

Center for Consumer Mediation of Justice Conciliators

Email address: cm2c@cm2c.net

Postal address: 49 Rue de Ponthieu, 75008 Paris

In order to resolve your dispute, you will be able to access the European online dispute resolution platform provided for by Regulation (EU) No 524/2013 of May 21, 2013 relating to the online settlement of consumer disputes, particularly cross-border disputes, by following the link http://ec.europa.eu/consumers/odr/.

If this mediation fails, or if you do not wish to resort to it, you remain free to submit your dispute to the competent courts.

These General Conditions are subject to French domestic law, excluding any international convention.

In the event of a dispute relating to these General Conditions or the sale, the parties will try as far as possible to resolve their dispute amicably.

In the absence of an amicable agreement, the competent Court is that of the defendant's domicile or that of the actual delivery of the Product.

ARTICLE 18 - INFORMATION PRECONTRACTUELLE

The Customer acknowledges having been informed by the Seller in a readable and understandable manner, by means of the provision of these General Conditions of Sale, prior to his immediate purchase or the placing of the Order and in accordance with the provisions of article L 221-5 of the Consumer Code:

1. on the essential characteristics of the Products and in particular the specifications, illustrations and indications of dimensions or capacity allowing it to acquire the Products with full knowledge of the facts, in particular with regard to their conditions of use. The photographs and graphics presented are not contractual and cannot engage the liability of the Seller. The Customer is required to refer to the description of each Product in order to know its essential properties and particularities.

2. on the price of the Products and related costs or, in the absence of payment of a price, on any advantage provided instead of or in addition to it and on the nature of this advantage;

3. on the terms of payment, delivery and execution of the sales contract;

4. in the absence of immediate execution of the sale, on the delivery times of the Products ordered;

5. on the identity of the Seller and all of his contact details;

6. on the existence and terms of implementation of guarantees (the legal guarantee of conformity, guarantee of hidden defects, possible commercial guarantees) and, where applicable, on after-sales service;

7. on the possibility of using a consumer mediator, whose contact details appear in these General Conditions of Sale, under the conditions provided for in the Consumer Code

8. on the right of withdrawal (existence, conditions, deadline, methods of exercising this right and standard withdrawal form), the terms of termination, the handling of complaints and other important contractual conditions and, where applicable, on the costs of the use of remote communication technology, the existence of codes of good conduct and financial deposits and guarantees;

9. on the accepted means of payment.

ARTICLE 19 - GENERAL PROVISIONS

These General Conditions of Sale are written in French in their original version which alone is authentic and prevails over any other version. They apply to the exclusion of all other conditions. They are accessible by the Customer on the Site at any time and they are systematically submitted to the Customer before any Order and at the time of registration of the Order.

A printed version of the General Conditions of Sale as well as any information sent electronically will be admitted in any legal procedure concerning the application of these General Conditions of Sale in the same manner and under the same conditions as any other written document and kept in paper format.

The fact of not exercising, at any time, a prerogative recognized by these General Conditions of Sale, or of not requiring the application of any stipulation of the agreement resulting from said Conditions cannot in any case be interpreted, neither as a modification of the contract, nor as an express or tacit waiver of the right to exercise said prerogative in the future, or of the right to demand the scrupulous execution of the commitments entered into herein.

In the event that any of the terms of the General Conditions of Sale are considered illegal or unenforceable by a court decision, the other provisions will remain in force.

Taking into account possible developments on the Site, the Seller reserves the right to adapt or modify these General Conditions of Sale at any time. Consequently, the Seller invites the Customer to consult the General Conditions of Sale before any new Order. The General Conditions of Sale then in force will be applicable to all orders placed from the date they are put online.

Appendix 1: WITHDRAWAL FORM

WITHDRAWAL FORM MODEL

(Please complete and return this form only if you wish to withdraw from the contract.)

To the attention of ANITAZ EURL,

3 rue du 2 december 1944, 68470 RANSPACH,

info@taniazekkout.fr

I/we (*) hereby notify you of my/our (*) withdrawal from the contract relating to the sale of the property below:

Ordered on (*)/received on (*):

Name of consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only if this form is notified on paper):

Date :

(*) Delete what is unnecessary.

Country/region

Language