Refund policy

In accordance with article L.221-18 of the Consumer Code, the consumer who concludes a contract via a means of remote communication has a withdrawal period of fourteen (14) days from the date of date of receipt of the Product to exercise your right of withdrawal from the Seller, without having to provide reasons or pay a penalty, for the purpose of exchange or refund. 

To exercise his right of withdrawal, the Customer informs the Seller of his intention to withdraw by completing and sending the withdrawal form reproduced in the appendix or any other unambiguous declaration, expressing his desire to withdraw to the address e - following email: info@taniazekkout.fr. 

Subsequently, the Customer sends the Products within fourteen (14) days from communication of their intention to withdraw. 

Return costs are covered by sending by e-mail a label prepaid by the Seller to the Customer, providing for the postal return of the Products. If the Customer chooses a return method other than that offered by the Seller, he retains the costs at his own expense. 

In accordance with article L.221-24 of the Consumer Code, the Seller reimburses the Customer for all sums paid, including delivery costs within the limit of the amount of standard delivery costs even in the event of the choice of another option, without undue delay and at the latest within fourteen (14) days from communication of the desire to withdraw. 

The Products are returned by the Customer to the following address: 

ANITAZ, 3 rue du 2 december 1944, 68470 RANSPACH 

The Seller may defer reimbursement until recovery of the Products or until the Customer has provided proof of shipment of these Products (whichever comes first). The Seller makes this reimbursement using the same means of payment as that used by the Customer for the initial transaction, unless the Customer expressly agrees to use another means of payment and to the extent that the reimbursement does not cause any costs for the Customer. 

The Seller is not required to reimburse additional costs if the Customer has expressly chosen a more expensive delivery method than the standard delivery method offered by the Seller. 

The Products must not have been used beyond a fitting such as could have taken place in the store or damaged and must be returned intact in their original packaging with any accessories, user manuals and other documentation. . 

The Customer may be held liable in the event of damage to the Product by the Customer. 

In accordance with 3°), 5°) and 6°) of article L.221-28 of the Consumer Code, the right of withdrawal does not apply: 

Products made according to the Customer's specifications or clearly personalized. 

Products which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection; 

Products which, after being delivered and by their nature, are inseparably mixed with other items.